Information on data protection for customers & business partners

As a global company, we commit to ensure an adequate level of protection for personal information in compliance with applicable laws. We have adopted internal policies which impose common rules for the collection, use and disclosure of personal information by all entities globally.

We commit to serve you, our customers and business partners with care, consideration, and respect and to protect your privacy and personal information.

1. Who is in charge of data processing?

The processing of personal data is carried out as a data controller by the companies of the Schneider Electric Group ("we") with whom you come into contact or with whom you have a business relationship. Responsible for the processing of your data is:

ProLeiT GmbH
Einsteinstr. 8
91074 Herzogenaurach
E-Mail: info@proleit.com
Tel: +49 9132 777 0
Fax: +49 9132 777 150

2. What types of personal information do we process? And why do we collect and use your personal information?

Category of Personal Information and Data Elements, such asPurpose for Processing Personal Information

Contact Information:

  • Name
  • Last name
  • Physical address
  • Email address
  • Telephone number
  • Mobile number
 

We use this type of information to identify you and communicate with you, including:

  • To fulfil orders and our business relationship, including customer service
  • To better address future requests for information and support
  • To register and manage your account
  • To provide you an access to trainings and other online content
  • To send transactional messages (such as confirmations, delay in deliveries)
  • To send marketing communications, surveys (satisfactory and marketing), and invitations to our digital/physical events
  • To provide you awareness about installed base obsolescence, product replacement information and maintenance services
  • To improve our products, services and digital content
  • To enable or administer our business (e.g. quality control; consolidated reporting)
  • To support corporate transactions or reorganizations
  • For business continuity and disaster recovery
  • To comply with legal obligations (e.g. accounting and reporting)
 

Relationship Information:

  • Customer type
  • Purchasing authority
  • Purchasing timeframe
  • Acquisition and use of SE products, services and content
  • Loyalty and rewards program data
  • Household, demographic data, including census data, age range
  • Data from social media profiles (e.g: LinkedIn)
  • Business interests and preferences (product, contact, marketing)
  • Opportunity information (description, category, stage…)
 

We use this type of information, in addition to the above purposes:

  • To better understand your interactions
  • To identify prospective customers (leads) and to follow-up on business opportunities
  • For internal business purposes, such as quality control, training, and analytics
  • To manage our programs (loyalty, rewards, certifications…)
 

Transaction and Interaction Information

  • Account information and related records
  • Records related to use of our websites and apps
  • Interactions: queries, orders, claims, survey answers
  • Authentication data
  • Visitor logs
 

We use this type of information:

  • To fulfil orders and our business relationship with you, including customer service
  • To better address future requests for information and support
  • For recordkeeping and compliance, including dispute resolution
  • For risk management, fraud prevention and security purposes
  • For measurement of your use of our websites/applications
  • To enable or administer our business (e.g. quality control; consolidated reporting, training, analytics)
  • To support corporate transactions or reorganizations
  • For business continuity and disaster recovery
  • To comply with legal obligations (e.g. accounting and reporting)
 

Financial information:

  • Bank account details
  • Credit card information
 
 
  • To fulfil orders and our business relationship with you
  • For internal business purposes, such as finance, quality control
  • For risk management, fraud prevention and security purposes
  • To support corporate transactions or reorganizations
  • For business continuity and disaster recovery
  • To comply with legal obligations (e.g. accounting and reporting)
 

Inferred and Derived Information:

  • Propensities, attributes and/or scores generated by internal analytics and marketing programs
  • Use of products, services and content
 

We combine inferred data with other information and use this type of information:

  • To better understand your interactions
  • To improve our products, services and digital content
  • For marketing activities
  • For internal business purposes, such as quality control, training, and analytics
  • To support corporate transactions or reorganizations
  • For business continuity and disaster recovery
 

Online & Technical Information:

  • Content provided online
  • IP Address
  • Device identifiers and characteristics
  • Advertising ID
  • Web Server Logs
  • First Party Cookies
  • Third Party Cookies
  • Web beacons, clear gifs, pixel tags or any similar technology
 

We use this type of information:

  • For system administration, technology management, including optimizing our websites and applications
  • For information security and cybersecurity purposes
  • For recordkeeping, including logs and records
  • To better understand our customers and prospective customers and to enhance our Relationship Information, including by associating users with different devices and browsers they use
  • To improve our products, services, and digital content
  • For online targeting and advertising purposes
  • To support corporate transactions or reorganizations
  • For business continuity and disaster recovery
 

Other Information:

  • Photographs
  • Video images
  • Call center recordings and call monitoring records
 

We use this type of information:

  • For internal business purposes, such as call recordings, training, coaching or quality control
  • The use of photos and videos for e.g. social media purposes
  • For premises security purposes
  • For business continuity and disaster recovery
 

In most instances we collect personal information directly from you through our business relationship. We may also obtain information through a reseller or a business partner, by purchasing customer lists from marketing agencies, from your online surfing behaviour on our website, from social networks when you connect with these network’s credentials and through cookies or similar technologies.

Depending on the circumstances, these data processing activities may be based on the execution of a contract with you (Art. 6 para. 1 lit. b GDPR), on our legitimate interest or the legitimate interest of a third party (Art. 6 para. 1 lit. f GDPR), or the need to comply with legal obligations (Art. 6 para. 1 lit. c GDPR).

We will also ask for your consent if required by law (Art. 6 para. 1 lit. a GDPR). If you have given us your consent for the processing of your data, you can withdraw this consent at any time with effect for the future.

3. How long do we keep your personal information?

We keep your information as needed to perform the purposes described above, taking into consideration the need to provide the services, the security requirements, the legal requirements and the limitation or retention periods.

For marketing purposes, we keep relevant customer information for three years after the end of our relationship or since the last interaction with us.

4. Who do we share personal information with and where is it processed?

Personal data is processed by us and by our affiliates, as well as suppliers or service providers involved in the provision of the services and the fulfilment of the purposes.

Since we are a global company, teams and suppliers can have global or cross-border tasks. Therefore, the processing of your data may also take place outside the EU (or the EEA), in so-called third countries. We take measures to ensure that personal data also receives an adequate level of protection in these third countries.

To obtain more details and copies of safeguards put into place, you may contact global-data-privacy@schneider-electric.com.

We may also share your information as necessary or if we are required to do so:

  • with competent authorities, based on a good faith belief that disclosure is necessary to respond to a judicial process, a valid official inquiry, or if otherwise required by law;
  • to defend our legal rights, or to protect the rights or safety of any person or entity;
  • as instructed by you, the contractor or the user.

5. How do we secure information?

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical, and physical safeguards to protect information against accidental or unlawful destruction, accidental loss and unauthorized alteration.

6. How to exercise your choices and rights about your personal information?

In order to exercise the data protection rights granted under applicable data protection law, such as the rights to access, to rectify, to request erasure or restriction of personal information, the right to object and data portability, you may make a request at the contact details available within the used application or at datenschutz@proleit.com.

If you believe that we are processing your personal data in breach of applicable law, you can also lodge a complaint with a supervisory authority.

7. Contact data for the data protection officer

ProLeit GmbH:
datenschutz@mkm-datenschutz.de
MKM Datenschutz GmbH
c/o DPO ProLeit GmbH
Äußere Sulzbacher Str. 118
D-90491 Nuremberg

Group Data Protection Officer:
DPO@schneider-electric.com
DPO Schneider Electric
35 rue Joseph Monier
CS 30323
92506 Rueil Malmaison, France

Please note that this privacy notice may change from time to time.

Last updated: July 26, 2021